FAQs
Call or Email
Need a hand with a purchase, membership, or booking? We’re only a phone call or email away.
Headed to Waipara? Get Directions to Visit.
376 Omihi Road
Waipara, North Canterbury
7483
Shipping & Deliveries
We offer shipping throughout Australia via Australia Post.
Region | 1-5 bottles | 6+ bottles |
New South Wales | $25.00 | $50.00 |
Victoria | $12.00 | $25.00 |
ACT | $25.00 | $50.00 |
Queensland | $25.00 | $50.00 |
Tasmania, WA, SA, NT | $45.00 | $90.00 ($45 per 6 bottles) |
Delivery Policy
Website orders delivered within Australia will normally be dispatched within two working days of payment being received. Delivery is via courier and may take up to five working days to arrive. Greystone Wines cannot guarantee the precise date and time of delivery. Signature on delivery is required unless special delivery instructions are given at the time the order is placed.
Returns & Refunds
Please check your wines upon arrival to ensure they have reached you in good condition prior to signing acceptance of the delivery. All claims for non-delivery, short delivery or damage should be made as soon as possible by email to [email protected]. Every effort is made to ensure the wine you order from Greystone Wines reaches you in top condition. Greystone Wines does not accept responsibility for damage caused by inappropriate handling or storage of the product by the customer. If you are not happy with the product, please contact us by email before returning any goods. Any wine you return must be packaged carefully to avoid damage in transit. Faulty product will be replaced, if possible. If replacement is not possible we will refund the item in the same form that payment was made.
International Stockists
Australia
We can supply direct from our warehouse in Victoria for individual customers. Please order online.
New South Wales
Clarity Cru Wine Merchants
www.claritycru.com/
Canada
Ontario
Noble Estates Wine & Spirits
www.nobleestates.com
China
Beijing & Shanghai
Beijing YueMeiFang Wine Trading Co., Ltd / 北京悦美坊葡萄酒贸易有限公司
P. +86 13910789045
Dalian
Dalian Pu Jiang Cuisine & Beverage Co., Ltd / 大连浦江餐饮有限公司
P. +86 13304118890
Hong Kong
Continental Wines
www.continentalwines.com.hk
Korea
Wami
Unit 310, 38 Dalmaji-gil 62 beon-gil, Haeundae-gu, Busan, Republic of Korea
P.010 2222 7282
Singapore
Wine Exchange Asia
https://www.wineexchangeasia.com/
Sweden
Vintedge SE
https://www.vintedge.se/
Taiwan
Grand Reserve
P. +886 2 6626 9799
E. davidhsiao8855[at]gmail.com
United Kingdom
Frontier Wines
Frontier Wines UK